Return Policy
No Return Policy
We have a strict no-return policy, which means that once a product is purchased, it cannot be returned for any reason, including but not limited to:
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Change of mind or incorrect purchase
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Dislike of the product after receiving it
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Sizing or compatibility issues
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Accidental orders
We strongly encourage customers to review all product specifications, descriptions, and details carefully before making a purchase. If you have any questions regarding a product, feel free to contact us at digilozinfo@gmail.com before placing your order.
Refund Policy
Although we do not accept returns, we do offer refunds only in the case of a defective or damaged product upon delivery. The conditions for a refund are as follows:
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Customers must notify us within 24 hours of receiving the damaged or defective product by emailing digilozinfo@gmail.com with the order number and clear photo/video evidence of the issue.
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Our team will review the case and, if approved, process a refund within 5-7 business days to the original payment method.
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Refunds will not be issued for minor issues such as slight color variations, packaging damage, or other non-functional defects.
Order Cancellations
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Orders cannot be canceled once they have been processed or shipped.
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If you need to cancel an order, you must contact us immediately after placing it, and we will try our best to assist. However, once processing begins, cancellations will not be possible.
Damaged or Defective Products
If you receive a damaged or defective product, please follow these steps:
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Take clear photos or videos of the issue.
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Email us at digilozinfo@gmail.com with your order number and supporting evidence within 24 hours of delivery.
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Our team will review your request and, if eligible, process a refund.
We appreciate your understanding of our policy and encourage you to reach out with any questions before making a purchase.
For further inquiries, contact us at digilozinfo@gmail.com.
Thank you for shopping with Digiloz!